Frequently Asked Questions

General - FAQ

• Q: How fast is the setup process?

A: Normally within 30-60 minutes after you've signed up online. Once configured on our gateway, you will receive an email containing instructions about the MX record change.

• Q: Once the MX record has been changed, when will the filtering start?

A: The bulk of your email will instantly be filtered once your DNS server has updated. Most DNS servers update within 2-4 hours. No mail is lost (or delayed) during the update.

• Q: Can I review the spam messages that are trapped?

A: Yes. Your messages are held in your Spam-Viewer. We will provide you with a username and password where you can review your trapped messages.

• Q: How long will my trapped messages stay in the Spam-Viewer?

A: Spam messages are held for 7 days.

• Q: Can I whitelist addresses (i.e. do not block)?

A: Yes. Whitelisting is done automatically inside of your Spam-Viewer. Whenever you 'release' a message inside your Spam-Viewer, the message is automatically whitelisted and the senders address will never be blocked again.

• Q: Is the free trial 'really free'?

A: Yes. Unlike a money back guarantee, we do not charge any money to try the service. A credit card is required for security to activate the trial, but the card is not charged during the free trial period.

• Q: Can I have more than one domain on a free trial?

A: Yes, you can have unlimited domains (per customer) for 30-Day Free Trials!

• Q: What happens when the free trial ends?

A: Your trial account will automatically turn into a regular paid subscription account. No action is required when the trial ends unless you decide to cancel.

• Q: What if a legitimate message gets incorrectly trapped in the Spam-Viewer?

A: You can "release" any message from the Spam-Viewer. Once released, the senders address will automatically be whitelisted and will never be blocked again.

• Q: Are there any contracts or commitments?

A: No. This is a month-to-month service with no long term commitment. You can cancel at anytime without penalty.

• Q: Are there any setup fees or hidden charges?

A: There are no setup fees, configuration fees, annual fees, support fees, period.

• Q: How do I setup service?

A: Setup requires only one step, which is to contact your DNS Provider and have them change your MX (Mail eXchanger) record. That's it, you're done! Once the MX record has been updated, your mail will automatically pass thru our service. We'll hold the spam messages and only pass the legitimate messages to your mail server. You will continue to collect your mail just the same way as you are now. No changes to your workstations or servers.

• Q: Do we need to maintain a list of our users on the spam-filter?

A: No. You are not required to maintain a list of your valid users. However the option is available and we strongly encourage that you do.

Billing - FAQ

• Q: How do I update my credit card information?

A: Please use the following secure link: Credit Card Update Link

• Q: Can I pay by check?

A: Yes, payment by check is available for annual subscriptions. However, a monthly subscription requires payment by credit card.

• Q: How do I cancel service?

A: Simply send an email to sales04@peertopeer.net. Please note: Before canceling service, be sure to point your domains MX record away from the Gateway.

• Q: When do you start charging my credit card?

A: Your first charge will occur on the first day that your trial ends.

• Q: Do I need to contact you after my trial ends?

A: No, you do not need to contact us after your trial ends, unless you decide to cancel. Your trial account will automatically turn into a regular month-to-month account.

Support - FAQ

• Q: Why is there little or no spam in my Spam-Viewer?

A: (botNet) SPAM is now rejected by our servers and will not be visible in your Spam-Viewer. Only 'questionable' SPAM is kept for your review. Zombie (botNet) SPAM accounts for 90% (and in some cases up-to 100%) of all spam messages. We hope this will make your experience more enjoyable if ever needing to review your spam messages.

• Q: I forgot the username and password for my Spam-Viewer...

A: Your username and password is located in the original 'Welcome email' received when you signed-up. If you can not locate this information, please send us an email.

• Q: I can not log into my Spam-Viewer

A: First verify you are logging into the correct Spam-Viewer URL. The URL posted here on our website is different than your personal Spam-Viewer. Your exact URL is located inside your Welcome email. If you can not locate this information, please send us an email. Additionally, you must have port 3000 open on your firewall/router.

• Q: What if my mail server goes down or is offline?

A: We will keep retrying to deliver your mail for 7 days. We act as a backup server for your server.

• Q: I've changed the IP address of my mail server...

A: If you change the IP address of your mail server or moved to a new hosting company, you will need to contact us. We need to change the forwarding address on our gateway to ensure your mail is delivered to the correct location.

• Q: How do I add additional domains to my existing account?

A: Please Click Here to add additional domains to your existing account.

ADD-ON Services - FAQ

• Q: What is Email Archiving Service?

A: Click here to learn more about email archiving: Please Note: This is an optional 'add-on' feature. You must have an existing Spam-Filtering account with Peer-to-Peer in order to use our Email Archiving Service.

• Q: How do I add Email Archiving to my existing account?

A: Click here to add Email Archiving Service to your existing Spam-Filtering account.

• Q: What is Outbound Email Relay Service?

A: The service provides a secure, authenticated outbound SMTP relay server, operating both on standard and non-standard ports. The service can also be used as a Smart Host for your MS Exchange server which is ideal if you're currently having problems sending emails to AOL, Yahoo, Hotmail addresses. For a full description Click here

• Q: How do I add Outbound Email Relay to my existing account?

A: Click here to add Email Archiving Service to your existing Spam-Filtering account.

• Q: What is the 'Mega Attachment' Service?

A: Allows mega-large attachments up to 125MB to pass through the spam filter. (note: be sure your mail server is configured to accept attachments this large).

• Q: How do I add the Mega Attachment Service to my existing account?

A: Click here to add the Mega Attachment Service to your existing Spam-Filtering account.

• Q: What is Email Hosting Service?

A: Peer-to-Peer offers basic POP/IMAP/Webmail Solution for your entire domain if needed. This is an optional 'add-on' feature. You must have an existing Spam-Filtering account with Peer-to-Peer in order to use our Email Hosting Service. Click Here for a full list of Email Hosting features.

• Q: How do I add Email Hosting to my existing account?

A: Click here to add Email Hosting to your existing Spam-Filtering account.