Support - Frequently Asked Questions |
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General - FAQ
- How fast is the setup process?
- Once the MX record has been changed when will the filtering start?
- Can I review the spam messages that are trapped?
- How long will my trapped messages stay in the Spam-Viewer?
- Can I whitelist addresses (do not block)?
- Is the free trial 'really free'?
- Can I have more than one domain on a free trial?
- What happens when the free trial ends?
- What if a legitimate message gets incorrectly trapped in the Spam-Viewer?
- Are there any contracts or commitments?
- Are there any setup fees or hidden charges?
- How do I setup service?
- Do we need to maintain a list of our users on the filter?
Billing - FAQ
- How do I update my credit card information?
- Can I pay by check?
- How do I cancel?
- When do you start charging my credit card?
- Do I need to contact Peer-to-Peer after my trial ends?
Support - FAQ
Why is there little or no spam in my Spam-Viewer?- I forgot the username and password for my Spam-Viewer...
- I can not log into my Spam-Viewer
- What happens to email if my mail server goes down or is offline?
- I've changed the IP address of my mail server...
- Error 501 "Connecting IP must have valid PTR record"
- I can not receive mail from a specific sender (or domain)
- How do I add additional domains to my existing account?
ADD-ON Services - FAQ
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