Support - Frequently Asked Questions

1. How fast is the setup process?
2. Once the MX record has been changed when will the filtering start?
3. Can I review the spam messages that are trapped?
4. How long will my trapped messages stay in the Spam-Viewer?
5. Can I whitelist addresses (do not block)?
6. Is the free trial 'really free'?
7. Can I have more than one domain on a free trial?
8. What happens when the free trial ends?
9. What if a legitimate message gets incorrectly trapped in the Spam-Viewer?
10. Are there any contracts or commitments?
11. Are there any setup fees or hidden charges?
12. How do I setup service?
13. Do we need to maintain a list of our users on the filter?

1. How do I update my credit card information?
2. Can I pay by check?
3. How do I cancel?
4. When do you start charging my credit card?
5. Do I need to contact Peer-to-Peer after my trial ends?

1.   Why is there little or no spam in my Spam-Viewer?
2. I forgot the username and password for my Spam-Viewer...
3. I can not log into my Spam-Viewer
4. What happens to email if my mail server goes down or is offline?
5. I've changed the IP address of my mail server...
6. Error 501 "Connecting IP must have valid PTR record"
7. I can not receive mail from a specific sender (or domain)
8. How do I add additional domains to my existing account?
   
   
   ADD-ON Services - FAQ
   1. What is Email Hosting Service?
   2. How do I add Email Hosting to my existing account?
   3. What is Email Archiving Service?
   4. How do I add Email Archiving to my existing account?
   5. What is Outbound Email Relay Service?
   6. How do I add Email Outbound Relay to my existing account?

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